I bought a new Bang & Olufsen television in early 2020 after seeing a demonstration in their Windsor showroom the year prior. It cost £7,375 in total which included extras such as a wall bracket and sound system. Later in 2020, as the pandemic unfolded, I contacted Bang & Olufsen at Harrods – who by … Read more
Two weeks ago, our garage was broken into. They stole my mountain bike, worth £800, and my wife’s e-bike. It was worth £1,500, but she bought it as an ex-display for £900. We informed our insurance company, RSA, and were told we could make a claim on my bike but not on my wife’s e-bike … Read more
Two weeks ago, our garage was broken into. They stole my mountain bike, worth £800, and my wife’s e-bike. It was worth £1,500, but she bought it as an ex-display for £900. We informed our insurance company, RSA, and were told we could make a claim on my bike but not on my wife’s e-bike … Read more
I moved into a new flat and the letting agent said it uses a third-party reference service which I thought nothing of. I received an email from this service, a company called KeySafe TV, and proceeded with the application. It seemed pretty normal up until the point of entering my bank details for the credit … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Mrs D.H. writes: After reading your recent report about Nectar, I hope you might resolve my problem. I … Read more
I booked a holiday to Corfu with On the Beach on 29 December, after the country started its vaccination programme, to travel in April, costing over £900. On the same day, I had to book extra legroom seats with EasyJet separately. However, in February, we were advised the flights had been moved from Luton to … Read more
TNT has lost my passport documents and refuses to respond to complaints. It appears they dumped my documents through a neighbour’s door and the owner is away and refuses to arrange access.
I bought roughly £200 worth of clothes from online fashion brand, Fashion Nova. Currently I am still going into my workplace and couldn’t be there to collect my order. Yodel, who were the courier company, asked my neighbours to sign for it, which they did. A Fashion Nova customers order was stolen after her neighbours … Read more
Our fixed mortgage is coming to an end from April. We have been with the same lender for the last five years and are happy to stick with it as it offers competitive rates we’re happy with. When we took out the mortgage for our three-bedroom home, it was a 30 year term meaning of … Read more
Early last year I purchased tickets for myself and a friend to attend talks at Oxford Literary Festival, which was meant to take place in April 2020. Due to the coronavirus, the festival was cancelled and the voluntary organising committee has asked that we offer the payment as a donation due to their own financial … Read more