Telstra customers to receive $25million refund after internet plans did not deliver speeds promised Telstra to refund more than $25million for under-performing internet speeds Almost 50,000 customers weren’t notified maximum speeds were not achieved Customers had been entitled to change plan or exit the contract free of charge Telstra will face fine of $10million if customers … Read more
Football fans have been dealt a double blow before the rescheduled Euro 2020 tournament, as their tickets were cancelled at short notice for games in London and Glasgow and they lost money on refunds calculated at a worse exchange rate. A huge number of British fans who had tickets for any of the eight games … Read more
Hundreds of frustrated Teletext customers have contacted This is Money to say they have been waiting months – even more than a year in some cases – for a refund. Disappointed holidaymakers say they’re still waiting to receive thousands of pounds back after their holidays were cancelled but have been unable to get in touch … Read more
I booked a holiday to Corfu with On the Beach on 29 December, after the country started its vaccination programme, to travel in April, costing over £900. On the same day, I had to book extra legroom seats with EasyJet separately. However, in February, we were advised the flights had been moved from Luton to … Read more
The energy regulator put new rules in place earlier this year to help households get any credit back from their old supplier if they switch – but these rules aren’t working, new research has revealed. Customers have been left waiting for months to get their money back, according to data from Which?, with just six … Read more
Furious travellers are demanding a refund on their flights to Spanish islands because airlines only have to reimburse planned trips to the mainland. Britons called for Ryanair, Jet2, easyJet and BA to return the cost of their future holidays to hotspots such as Ibiza, Majorca and Gran Canaria. The Foreign Office is currently advising people against … Read more
The Financial Ombudsman said banks’ approach to fraud claims ‘effectively reversed’ the idea victims should be refunded Britain’s banks are relying on generic warnings, making decisions not based on evidence and not properly explaining why scam victims should not be refunded, a damning review of an anti-fraud code said. A code designed to better protect … Read more