The house I’m buying has been ‘down-valued’ by the mortgage lender. What do I do?

I am a first-time buyer, and have just made an offer on my dream property. The seller accepted, and I began my mortgage application. I had already passed the lender’s affordability checks for the size of loan I require. However, I have now hit a bump in the road. A surveyor visited the property to … Read more

GRACE ON THE CASE: Why has it taken over a year for Princess Cruises to refund me?

I have been trying for more than a year to obtain a refund after my cruise was cancelled – it was the infamous Diamond Princess Cruise which was due to travel around Japan but was cancelled due to an outbreak of Covid-19. My family in Canada decided to do a reunion family cruise in Japan … Read more

ASK TONY: Why won’t Currys listen to us over £150 headphones refund?

My grandson wanted wireless gaming headphones for Christmas, which cost £150. We ordered them on November 14 from Currys PC World.  Unfortunately, at Christmas the family came down with Covid, so it probably wasn’t until late December that my grandson first used his headphones. He found that they were extremely restrictive, giving him a headache … Read more

ASK TONY: Why won’t Currys listen to us over £150 headphones refund?

My grandson wanted wireless gaming headphones for Christmas, which cost £150. We ordered them on November 14 from Currys PC World.  Unfortunately, at Christmas the family came down with Covid, so it probably wasn’t until late December that my grandson first used his headphones. He found that they were extremely restrictive, giving him a headache … Read more

TONY HETHERINGTON: Cancelled wedding cost us £22,000

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  N.Y. writes: My wedding was due to take place last August at The Brewery in London, with a … Read more

TONY HETHERINGTON: Cancelled wedding cost £22,000

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  N.Y. writes: My wedding was due to take place last August at The Brewery in London, with a … Read more

UPS refused to deliver my gold coin from Belgium unless I paid £368 in taxes

I recently ordered a Queen’s Beasts 1oz gold coin from a company based in Belgium for £1,760 and it was dispatched using UPS. After a few false emails telling me it was going to be delivered, my wife waited in all day for it not to arrive. Later that night, I received an email from … Read more