We received a bill from Thames Water for £272.33 for the six months to July 2020. This was more than double our highest previous bill. I called Thames Water on August 4 and explained I couldn’t see the meter as it was 3 ft below pavement level and covered by an ants’ nest! The call … Read more
We received a bill from Thames Water for £272.33 for the six months to July 2020. This was more than double our highest previous bill. I called Thames Water on August 4 and explained I couldn’t see the meter as it was 3 ft below pavement level and covered by an ants’ nest! The call … Read more
My 18 year old son took out a reasonably priced car insurance which included having a black box fitted. He was clocked speeding on three separate occasions by the box – not the police or a speed cameras – and his policy was cancelled within seven days. Since then, he has found out that in … Read more
I bought items online shipped from Holland and think I’ve been charged VAT twice: How can I check and is this due to Brexit? Brexit means there could be further charges for consumers It can be confusing for customers to work out what fees are which We reveal the new rules and what you should … Read more
My fiancé and I booked a trip to Antigua in November to get married, just the two of us, for this January. We had to cancel, due to Covid, with our flights totalling £1,149.96. Expedia gave us flight credit to that amount and said we could use the credit with British Airways, who our original … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. B.D. writes: In 2019, I took out a one-year bond for £5,000 with Quinshaw Finance, which promised interest … Read more
I was shopping online late at night. There was a deal on one website that said if you spend £100, you could get £25 off. I added items to my basket and paid for my shopping via Paypal. I didn’t realise, as I had to log in through Paypal, that it took the time to … Read more
We’ve been searching for a new home in Surrey for our young family. We recently had our first baby and with the stamp duty holiday, we decided now was a good time to upsize. We found a four-bedroom house on a managed estate which we fell in love with, so we made an offer and … Read more
I have lived in my home since March 2014, and my water is supplied by South West Water. Recently, I have been getting bills from SES Business Water addressed to a limited company. These are for services for a trough at my address. On November 3, the bill was £1,588.62. On November 10, a disconnection … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. M.M. writes: Other investors and I purchased investment bonds from Global Water Group Limited valued at nearly £900,000 in … Read more