SSE customers wonder if they have been April Fooled as smart meters say they have been charged £42,000 for a day’s worth of energy Thousands of SSE customers woke up to huge charges on their smart meters Some thought it could be an April Fool’s joke, as sums reached nearly £42,000 The energy company confirmed … Read more
Dealing with customer complaints and queries major challenge for banks over past 12 months – and the smaller ones have the happiest customers By Jeff Prestridge, Financial Mail on Sunday Published: 21:52 GMT, 27 March 2021 | Updated: 21:52 GMT, 27 March 2021 Great service: New mobile bank Starling has delivered service par excellence Dealing … Read more
Argos will refund more than £500,000 to 114,000 customers in e-card vouchers after breaking rules over extended warranty Argos will refund £570,010 in total to 114,002 customers in £5 e-card vouchers Retailer broke rules on extended warranty deals for more than a year, CMA found Sainsbury’s owned chain failed to remind shoppers of options to … Read more
Argos will refund more than £500,000 to 114,000 customers in e-card vouchers after breaking rules over extended warranty Argos will refund £570,010 in total to 114,002 customers in £5 e-card vouchers Retailer broke rules on extended warranty deals for more than a year, CMA found Sainsbury’s owned chain failed to remind shoppers of options to … Read more
Pubs could be allowed to BAN customers who haven’t had the Covid jab, Boris Johnson says, with landlords to decide whether to use vaccine passports PM suggested pubs might require customers to produce vaccine certificates Almost 29 million people have received their first vaccine dose in Britain Boris Johnson said the ‘basic concept of a … Read more
Insurers escape new rules preventing them overcharging loyal customers until next year By Fiona Parker For The Daily Mail Published: 22:00 GMT, 23 March 2021 | Updated: 22:00 GMT, 23 March 2021 Insurers told the Financial Conduct Authority they needed more time to adapt to new rules stopping them overcharging loyal customers Insurers won’t be … Read more
The Royal Mint’s booming bullion dealing service has been heavily criticised by customers who have been charged for out-of-stock goods and seen deliveries turn up months late and damaged, This is Money can reveal. Recent reviews have raised significant questions about the Mint’s precious metals division and how high-value orders, in some cases totalling hundreds … Read more
Broadband customers face higher bills as Ofcom rules out price cap on BT’s new full-fibre network for a decade Company is also spending £12billion on rolling out full-fibre broadband in UK Openreach will see no regulation or price caps on its new fibre services Increase in costs will encourage customers to switch and get new … Read more
Broadband customers face higher bills as Ofcom rules out price cap on BT’s new full-fibre network for a decade Company is also spending £12billion on rolling out full-fibre broadband in UK Openreach will see no regulation or price caps on its new fibre services Increase in costs will encourage customers to switch and get new … Read more
Energy firms could be forced to automatically repay customers their credit balances and limit what they can keep with BILLIONS held by them Ofgem is consulting on new proposals that could save £1.45bn in total It may limit the amount of customer credit balances suppliers can hold Experts have welcomed the news, saying it would be … Read more