From claiming refunds for Airbnb and British Airways bookings to quarantine rules when travelling to Europe: The Holiday Guru solves travel queries By Daily Mail Reporter Published: 16:54 BST, 14 May 2020 | Updated: 16:56 BST, 14 May 2020 The Holiday Guru is always on call to answer your questions. This week, the issues tackled … Read more
Currys PC World appears to have fallen victim to its own success in the last month – after seeing sales of gadgets and appliances surge online during the coronavirus-linked lockdown, the tech giant is now facing a huge pile of complaints. Angry customers have revealed their frustration with the company after having to wait up … Read more
Holidaymakers who booked a stay through Sykes Holiday Cottages that coincides with coronavirus crisis being told they will not get a full refund By Toby Walne, Financial Mail on Sunday Published: 21:57 BST, 2 May 2020 | Updated: 21:57 BST, 2 May 2020 Holidaymakers who booked a stay through Sykes Holiday Cottages that coincides with … Read more
Travel firms that have failed to refund customers for holidays cancelled due to the coronavirus crisis could face legal action, it was announced today. Holiday providers could be taken to court by the Competition and Markets Authority (CMA) after it was revealed thousands of British holidaymakers are owed a total of £7billion from companies refusing … Read more
Millions of travellers owed refunds for cancelled flights face months of chaos amid a crisis in the airline industry. Carriers and tour operators owe an estimated £7billion to holidaymakers whose trips have been ruined by the pandemic. Under EU laws, customers should get their money back within seven days. However, the number of cancelled trips … Read more
Some of Britain’s biggest holiday lettings firms have been reported to the competition regulator after an investigation raised concerns they could be using unfair contract terms to deny customers refunds for coronavirus cancellations. They have been reported to the Competition and Markets Authority (CMA) by Which? after frustrated customers of companies such as Sykes Holiday … Read more
Airlines and travel operators are flouting the law by delaying refunds for cancelled holidays, an investigation has found. Customers with package holidays are legally entitled to their money back within 14 days of cancellation, while airlines should refund passengers within seven days. However, a major survey of the UK’s 20 biggest travel firms by consumer … Read more
Ryanair tells outraged customers they cannot get flight refunds until coronavirus crisis is over even though airline is sitting on £3.5BILLION cash reserves Customers wanting a full refund will be put in a queue until the pandemic passes Ryanair has recommended customers use a refund voucher which are available The airline has strong liquidity and … Read more
EasyJet offering travellers online refunds once more in U-turn after customers complained about long call wait times and being told to accept vouchers The airline has now reinstated its online refund form after removing it This means customers can apply for their money back without phoning Some other airlines still asking people to call for … Read more
Passengers who have had flights cancelled during the coronavirus lockdown have been left fuming as airlines put up barriers to cash refunds they are entitled to. Many customers are waiting to receive hundreds, sometimes thousands, of pounds from airlines and travel firms who have cancelled trips thanks to the ongoing pandemic. Yet, they are discovering … Read more