Many Go to Gate customers have criticised the travel booking firm for leaving them without refunds for nearly a year and not giving credit vouchers to the value of cancelled flights. With thousands of flights scrapped due to the coronavirus pandemic, travellers are relying on airlines and booking sites to return money promptly. However, many … Read more
Staycations are set to be a popular holiday option once again this summer, as foreign travel still looks uncertain despite the vaccine roll-out. While going abroad seems ever more unlikely, holidaymakers are increasingly confident about being able to a UK break. Sykes Holiday Cottages, which lets properties on behalf of their owners, reported an 188 … Read more
Hopes of a summer holiday abroad this year have been thrown in doubt with the Government announcing those returning from overseas will have to pay to quarantine in a hotel for 10 days on their return. Several other countries are also expected to ban arrivals from the UK due to the large number of coronavirus … Read more
After months of virus chaos, families are now daring to dream of a holiday abroad next year. Comparison site Skyscanner reported a 37 per cent jump in bookings last month after Pfizer announced its vaccine was 90 per cent effective. Yet a Money Mail investigation today reveals that holidaymakers need to watch out for costly … Read more
As the year draws to a close, so will Brexit negotiations – leaving Britons to get used to a host of new rules from 1 January 2021. One of the most drastic changes for holidaymakers is the removal of the European Health Insurance Card, which currently gives travellers the right to access state-provided healthcare during … Read more
There are no travel insurance firms providing total cover against the coronavirus and related disruption for customers looking to travel abroad, new research has revealed. However, the industry is charging customers more despite protections that were in place before the pandemic disappearing, according to data from consumer group Which?. It analysed policies offered by 73 … Read more
With news of three viable vaccines spreading hope for an end to the pandemic, holidaymakers starved of overseas travel will be eyeing up trips in 2021. In fact, a third of people are planning to treat themselves to a better foreign holiday in 2021 after missing out on their annual break this year, according to … Read more
Despite orders from the regulator to play fair, travel insurers are refusing full refunds for useless policies despite orders from the regulator to play fair. A Money Mail investigation today reveals that customers are being fobbed off by insurers after their holiday plans were cancelled during the pandemic. Ombudsman figures show complaints about travel insurers … Read more
Thousands of angry and frustrated Britons have complained that their travel insurance failed to pay out when their holidays were cancelled or cut short by the coronavirus, new figures suggest. The Financial Ombudsman Service said it had received 2,561 travel insurance-related complaints between July and September this year, accounting for 3.7 per cent of all … Read more
The Civil Aviation Authority has been forced to extend its review of how airlines deal with customer complaints after critics slammed the body for failing to tell consumer bodies its plans. In July, the CAA published a consultation paper proposing how to improve the current Alternative Dispute Resolution system – a scheme used to ensure passengers are … Read more