Flybe customers tell of heartbreak and fury over sudden collapse

‘Our lifeline to see my elderly parents just disappeared’: Flybe customers tell of heartbreak and fury over sudden collapse of Europe’s biggest regional airline Collapse left customers stranded at airports across the UK as airline folded  Cornavirus outbreak caused a slump in demand and made bad situation worse   Travellers shared their frustrations this morning as … Read more

Complaints rocket as Together Energy is handed 36,000 extra customers 

When energy minnow OneSelect went bust, another small firm successfully bid for its 36,000 customers and took on their accounts. It meant the Dunbartonshire-based Together Energy, which had just 100 staff of its own and outsourced a further 40 in South Africa, increased its customer total by 60 per cent — from 60,000 to 96,000 … Read more

Walgreens app ‘error’ lets customers view other peoples’ prescriptions, names and shipping addresses

Walgreens ‘error’ lets customers view other peoples’ prescriptions, names and shipping addresses in the app Walgreens says a bug in its official mobile app may have exposed sensitive data  The error leaked information in the app, allowing other users to view it The data included names, prescription details, store numbers and addresses The issues occurred … Read more

Tui cruise customers claim they are being forced to go to ‘Coronavirus Land’

‘Send us in the opposite direction!’ Tui cruise customers claim they are being forced to holiday in ‘Coronavirus Land’ after the firm refused refunds for trip to Thailand and Singapore Tui’s Marella Cruises trip will also stop in Singapore, Cambodia and Malaysia Some customers are concerned the ship will visit ports that have closed down  … Read more

Monzo and RBS to allow customers to check their credit score for free

You’ll soon be able to monitor credit scores with your bank app: Monzo and RBS to allow customers to check for free RBS’s feature went live on Tuesday and Monzo’s will launch at the end of March It is likely a play to improve their banking apps and attract more customers  Barclays charges £5 a … Read more

Broadband customers charged up to £90 a year to keep email addresses after they switch providers

Some telecoms firms are charging ex-customers up to £7.50 every month to continue using their old email addresses, an investigation by BBC Radio 4’s Moneybox uncovered.  BT charges customers up to £7.50 to hold onto their address, equivalent to £90 annually. Meanwhile, TalkTalk charges previous customers £5 each month to keep their old email address – … Read more

Virgin Galactic asks customers to pay £1,000 and PROVE they are serious about going to space

Virgin Galactic is asking potential customers to pay a £1,000 deposit to join a pool of ‘qualified prospects’ for space travel ahead of the launch of new ticket sales. They will charge more than £200,000 a pop for the tickets when they go on sale, but say that won’t be until the first of the … Read more

Doctors slam travel insurers for insisting customers seek GP ‘sick notes’ for coronavirus refunds

What is current Foreign Office advice regarding travel and coronavirus? The Foreign Office now advises against all but essential travel to 10 small towns in Lombardy and one in Veneto in Italy, which have been isolated by the Italian authorities. These towns are Codogno, Castiglione d’Adda, Casalpusterlengo, Fombio, Maleo, Somaglia, Bertonico, Terranova dei Passerini, Castelgerundo … Read more

Travel insurers should NOT ask customers to get GP letters to cancel holidays over coronavirus fears

What is current Foreign Office advice regarding travel and coronavirus? The Foreign Office now advises against all but essential travel to 10 small towns in Lombardy and one in Veneto in Italy, which have been isolated by the Italian authorities. These towns are Codogno, Castiglione d’Adda, Casalpusterlengo, Fombio, Maleo, Somaglia, Bertonico, Terranova dei Passerini, Castelgerundo … Read more