backlog

Holidaymakers face six-month wait for refunds as airlines struggle with backlog with £7billion owed

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Millions of travellers owed refunds for cancelled flights face months of chaos amid a crisis in the airline industry. Carriers and tour operators owe an estimated £7billion to holidaymakers whose trips have been ruined by the pandemic. Under EU laws, customers should get their money back within seven days. However, the number of cancelled trips … Read more

Testing backlog could be giving false picture that infections have stabilised, experts warn

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The reported daily rate of coronavirus infections in the UK could be plateauing because testing is already running at capacity. The huge backlog of potential patients awaiting their results could mean infections are far higher than is being reported. It comes amid further claims that potential coronavirus patients have had their tests lost, further underplaying … Read more