AA says it’s sorry for overcharging thousands of customers for breakdown cover
Thousands of AA customers have been overcharged for breakdown cover.
The insurance giant has written to motorists affected to say it has taken larger-than-agreed premiums from their accounts.
In an email to customers the AA said: ‘We’re sorry, due to an error there was a difference between the price we quoted you and the amount we collected for your breakdown cover renewal.’
Apology: AA has written to motorists who it overcharged to say it has taken larger-than-agreed premiums from their accounts
The insurer added that refunds may take six to ten working days to appear in customers’ accounts.
It urged drivers who have experienced any problems because of the mistake to get in touch.
‘We hope this goes some way to restoring your faith in the AA,’ the email said.
One Money Mail reader was charged an extra £6.30, but the amount will vary.
A spokesman for the AA, which has around 13 million breakdown customers, says about 0.05 per cent of its customers were affected – around 6,500 motorists.
He adds: ‘A coding error led to some customers being charged incorrect amounts. We have apologised and made refunds.’