NS&I power outage left savers locked out of online banking on Monday

Millions of savers were unable to access their money yesterday after a meltdown at beleaguered National Savings & Investments. A ‘power outage’ hit the systems of the Treasury-backed bank meaning many of its 25million savers could not access its website, while its customer services could not help them over the phone either. Savers trying to log … Read more

How NS&I failed to give older savers a voice over Premium Bond cheques

NS&I ignored savers without the internet before making the decision to axe Premium Bond cheques in the post, insider reports reveal. The savings giant has been accused of abandoning older customers in its drive to axe prize warrants to save money and paper.  Now Money Mail has discovered that the bank only consulted customers with … Read more

NS&I boss apologises to savers for customer service meltdown

NS&I boss apologises to savers for poor customer service but warns them to expect long waiting times to continue until spring In a letter to MPs, Ian Ackerley defended NS&I and its performance last year   He defended its decision to maintain and then slash savings rates in November  It was deluged with £69.4bn from savers … Read more

Savers withdrew staggering £6.2bn from NS&I accounts in November

Savers withdrew a staggering £6.2bn from NS&I accounts in November after rate cuts… as January’s Premium Bonds winners are named UK households saved more with banks and building societies during the month  They put £17.6bn in cash accounts, up 38% from £12.7bn saved in October A woman from West Scotland and a woman in Barnet … Read more

NS&I gives Premium Bond prize cheques temporary reprieve

Premium Bond prize cheques given temporary reprieve, after NS&I announces U-turn on plan to cull them By Rachel Rickard Straus, Financial Mail On Sunday Published: 21:50 GMT, 5 December 2020 | Updated: 21:50 GMT, 5 December 2020 Premium Bond prize cheques have been given a temporary reprieve, after National Savings & Investments announced a U-turn … Read more

VICTORIA BISCHOFF: NS&I is alienating older and more vulnerable savers

VICTORIA BISCHOFF: If NS&I axes cheques, what’s to stop other banks from following suit? By Victoria Bischoff for the Daily Mail Published: 22:01 GMT, 1 December 2020 | Updated: 22:01 GMT, 1 December 2020 News that NS&I has delayed plans to axe Premium Bond prize cheques will come as an enormous relief to millions of … Read more

NS&I customers demand it ditches plan to scrap cheques for good 

Today Money Mail lays bare your distraught reaction to NS&I’s proposal to axe Premium Bond cheques and pay winnings direct into bank accounts instead. This means customers must provide their bank details online or over the phone, which many savers say they are just not comfortable doing. The Treasury-backed bank yesterday bowed to pressure from … Read more

NS&I Premium Bond payouts fall by £31m in December draw

National Savings & Investments slashed Premium Bond payouts by more than £31million this month as it brought in hefty cuts to Britain’s best-loved savings product. There was little Christmas goodwill for savers from the Treasury-backed bank as it cut the number of tax-free prizes handed out in December’s draw by 1.1million compared to last month. … Read more

Best savings accounts for savers hit by NS&I rate cuts

Up to 25million savers with National Savings and Investments are likely to see the interest paid on their money plummet today, if they haven’t already shifted it elsewhere.  The Treasury-backed bank is hitting savers hard to seemingly try and force them out the door after they deposited £38.3billion into it between April and September, shattering its … Read more