Metro Bank froze my business account without explanation and won’t tell me when it plans to give me back access. I have been unable to use the account for more than four months. I contacted the Financial Ombudsman Service, which has so far failed to look into my case. I discovered the problem when direct … Read more
I was listening to music on my Spotify account on my way to work when suddenly the sound stopped. I looked at my phone screen to see that ‘Anna’s phone’ was now somehow connected to my Spotify and playing her music on my account. While I couldn’t hear what was playing, I could see it … Read more
Can my employer force me to take holiday now? Will I still have to pay for a holiday abroad even though I can’t travel? And why am I continuing to pay my dentist every month when they’re shut? These are just some of the issues readers have raised in recent days as the country remains … Read more
I bought an iPad from John Lewis in September 2017. I started having problems, so they suggested I send it back. Three weeks later, a reconditioned iPad was returned to me. In the past three years, I have had three reconditioned iPads — always with problems. With the latest one, I am having to charge … Read more
‘My uncle, 91, pays £492 a year to long dead funeral firm’: TONY HETHERINGTON investigates By Tony Hetherington, Financial Mail on Sunday Published: 22:02 BST, 11 April 2020 | Updated: 23:24 BST, 11 April 2020 Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors … Read more
I need a TV licence refund but the website says it’s not possible due to coronavirus: Should I cancel my direct debit instead? The TV Licensing website says people can not cancel their licences currently It asks people in financial trouble, to cancel their Direct Debit instead It added it will backdate any payments for … Read more
RUTH SUNDERLAND: The North needs a Boris boost. But if he doesn’t deliver, his new voters won’t forgive him By Ruth Sunderland for the Daily Mail Published: 23:59 BST, 15 December 2019 | Updated: 00:54 BST, 16 December 2019 Boris Johnson and the Conservative Party have won an opportunity to reshape the political landscape for … Read more
In the wake of the March 23 lockdown, do-it-yourself and hardware stores were included in the list of retailers permitted to remain open. All the leading British DIY chains, except Screwfix, have closed their stores – but if you have an independent shop locally and are desperate to get that job done this weekend, it … Read more
For my husband’s 50th birthday I booked an apartment via Booking.com for a holiday at Liverpool’s docks. He wanted to see all The Beatles memorabilia and we had tickets to see the tribute band. Now coronavirus means we have been told not to travel unless it is essential. I asked the apartment’s owner if I … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. B.N. writes: I looked for a safe investment for £20,000 and came across Wellesley & Co, which advertised … Read more