Will Ofgem’s new proposals to refund credit balances save you money or will bills go up?

Proposals that could see energy credit balances of around £1.4billion automatically returned to households has been criticised by an industry insider who says the move is simply addressing the symptom but not the root cause. Under new plans from Ofgem, suppliers could be limited to the amount of customer credit balances they can hold, which … Read more

Would you benefit from a salary advance scheme or could it get you into more debt?

With many people facing financial difficulties due to the coronavirus pandemic and lockdown, some could be tempted to turn to a growing breed of providers who offer the chance to access pay early. Salary advance schemes let users take a portion of their wages before their payday to help them if they are caught short … Read more

Asda tries out unattended food deliveries as customers return to the office

Asda tries out unattended food deliveries in bid to maintain shoppers’ appetite for grocery drop-offs once they return to the office The supermarket is installing delivery boxes outside of customers’ homes Food inside can stay fresh for up to 4 hours and is securely locked Leaving deliveries unattended could make grocery shopping more convenient as … Read more

Telecoms firms told to improve customer service by watchdog

Telecoms companies need to go further in tackling customer service problems, despite the support they offered during the pandemic, the industry watchdog says.  Ofcom’s warning comes after it revealed that customers waited an average of four minutes and nine seconds to get through to an adviser about their broadband and landline in 2020, an increase … Read more

The green energy deals that won’t help the planet 

The eco energy deals that won’t help the planet: A third of tariffs marketed as ‘green’ don’t use 100% renewable electricity By Victoria Bischoff for the Daily Mail Published: 22:01 BST, 4 May 2021 | Updated: 22:01 BST, 4 May 2021 Millions of households are paying for green energy tariffs that may not be as … Read more

Symbio Energy given formal warning after ‘aggressive’ response to negative reviews online

Symbio Energy given formal warning after ‘aggressive’ response to negative reviews online as customers complain about meter readings being ignored Symbio Energy has been given a ‘cease and desist’ warning by Trustpilot  It was accused of ‘aggressive’ responses by customers who left bad reviews  Complaints included bad customer service and meter readings being ignored  By … Read more

Alzheimer’s Society: Play fair on council tax discounts for dementia

Alzheimer’s Society: Play fair on council tax discounts for households where family member has dementia By Toby Walne, Financial Mail on Sunday Published: 21:51 BST, 1 May 2021 | Updated: 21:51 BST, 1 May 2021 Charity Alzheimer’s Society is urging local authorities to stop playing hard ball over paying council tax discounts to households where … Read more

Energy providers owe 13m homes £1.8bn in credit balances

Energy suppliers owe roughly 13million households a total of £1.8billion in credit balances, new research has revealed. More than one million bill-payers are due more than £300, according to data from Uswitch, at a time when some may be facing financial hardship. It found that coming out of winter, 45 per cent of all households … Read more

Energy providers owe 13m homes £1.8bn in credit balances

Energy suppliers owe roughly 13million households a total of £1.8billion in credit balances, new research has revealed. More than one million bill-payers are due more than £300, according to data from Uswitch, at a time when some may be facing financial hardship. It found that coming out of winter, 45 per cent of all households … Read more

Can I store my solar power and use it later so it doesn’t go to waste?

Solar panels are a popular option for those looking to become more environmentally-friendly and save money on their energy bills in the long run. However, many have been put off purchasing them – not only because they can be a costly investment, but also because they worry they will not make the most of the … Read more