Ikea has apologised to irate customers after they complained of stock shortages and delayed orders, with the retailer blaming congestion at UK ports.
The Swedish company, which has seen sales soar over lockdown, was hit by a wave of complaints from shoppers angry at missing, delayed and damaged orders.
Customers accused the retailer of poor communication and ‘failing to be contactable’.
Apologising in a statement, Ikea pointed the finger at chaos at the ports following a surge in demand for imports.
The situation has been exacerbated by the pandemic, with countries reopening after lockdown, the Christmas rush and stockpiling amid fears of a No-Deal Brexit all fueling the surge.
Ikea pointed the finger at chaos at the ports following a surge in demand for imports after customers complained of delayed orders (file photo)
White goods, furniture, homeware and building supplies are also being delayed by the congestion in goods coming into Britain. Pictured: Lorries queue for miles on the A20 near Dover
On Saturday, the British Ports Association said the issues were now ‘cascading’, with long queues of traffic outside lorry ports becoming increasingly common
A spokeswoman for Ikea said: ‘These continue to be extraordinary times and we apologise unreservedly for the inconvenience caused to our customers,’ she added.
‘We fully understand their frustration and want to assure them that we are working intensively to resolve these challenges as soon as possible.’
On Twitter, one angry customer said: ‘My order is over a week late and @IKEAUKSupport will not reply to anything or update me on the status of the delivery.’
Another added: ‘@IKEAUKSupport Still waiting for a response for something broken when I opened my delivery… Been trying to sort this for 16 days and no response at all.’
While a third, hitting back at Ikea’s apology, said: ‘Ok but that doesn’t explain why they haven’t been contactable. Failing to deliver is one thing, failing to tell customers and then ignoring their calls is quite another and entirely within ikea control.’
Problems at ports have seen imports of items such as building materials held up.
Last week, carmaker Honda had to pause production because of a shortage of components.
On Saturday, the British Ports Association said the issues were now ‘cascading’, with long queues of traffic outside lorry ports becoming increasingly common.
Boss Richard Ballantyne blamed a ‘perfect storm’ of surging global container movements, the busy pre-Christmas period and people moving more goods before the Brexit transition period ends.
Ryan Clark, director of the Essex-based freight forwarder Westbound Logistics Services, told the BBC last week: ‘The increase in freight is either creating more expensive prices for the consumer, or unsustainability for businesses that will be forced to close where the onward price cannot be increased.’
Toy retailers are running out of some of this year’s most popular Christmas gifts as chaos at Britain’s ports adds to a supply shortage.
Products close to selling out include Lego sets, Barbie dolls and ‘Baby Yoda’ soft toys – one of 2020’s most sought-after presents.
Parents are rushing to find alternatives and are being told they may not be able to get their hands on the gift they want for their children.
Experts warned that stores had been hit by a perfect storm of demand and supply problems after shoppers spent an estimated £1.7 billion on packed high streets yesterday.
The surge in last-minute shopping has combined with delays to goods arriving at Felixstowe on the Suffolk coast to severely hit stocks in stores, some of which cannot get hold of toys fast enough. Covid safety restrictions have also hit the supply chains used by retailers and other industries.
Shipping containers tower over a pub in Felixstowe (pictured) as delays at the port continue
White goods, furniture, homeware and building supplies are also being delayed by the congestion in goods coming into Britain, while carmaker Honda closed its Swindon plant due to difficulty in getting parts.
The chaos at Felixstowe, also hampered by Brexit stockpiling and virus medical supplies, is now threatening to cause logjams at other ports as shipping containers are rerouted.
Gary Grant, owner of The Entertainer, the country’s biggest toy retailer, told The Mail on Sunday last night: ‘The toy trade will not run out of toys – the shelves will not be empty at 5 o’clock on Christmas Eve, no chance.
‘But there are always certain things that the whole world has wanted to buy – Rubik’s cubes, Cabbage Patch dolls, Tracy Island or Teletubbies. This year it’s Mattel’s £25 Baby Yoda soft toy – they are like gold dust. Another range that has sold phenomenally well this year is Barbie. We’ve got around half the range in stock and we’re waiting for more to come in. But it’s not coming in as fast as we are selling it.’
Baby Yoda toys have risen in popularity this year thanks to the success of Star Wars spin-off TV series The Mandalorian.
Mr Grant, whose firm operates more than 170 shops across the UK, added: ‘We will not be completely sold out of Barbies on Christmas Eve but we’ve only half the range so you might not get the one you want. That’s down to demand but it’s also the fact that shipments of new stock are being delayed.’