Microsoft Outlook went DOWN across UK and parts of Western Europe leaving thousands of users unable to access emails for hours
- Outlook email users have been met with a ‘service unavailable’ error message
- Microsoft has confirmed it is investigating the cause of the outage
- Issues were first reported at around 7am, according to DownDetector
- As of 6pm, Microsoft reported the issue resolved for the ‘vast majority’ of users
Microsoft is working to resolve an issue which took its Outlook email service offline for seven hours today, leaving users unable to access their communications.
Those attempting to log-in to their email accounts were been met with a ‘service unavailable’ error message.
The technology giant’s Outlook.com platform began reporting issues on Thursday morning and Microsoft confirmed was investigating the cause.
A message on the company’s service status website said the fault has left users unable to access emails, and it is ‘collecting additional data from the affected infrastructure to aid in our investigation to determine the cause of impact’.
As of 2pm, the site reported that ‘impact has been mitigated for the vast majority of previously affected users,’ but that further work was being undertaken.
Outlook users attempting to log-in to their email accounts have been met with a ‘service unavailable’ error message
According to web service monitoring platform DownDetector, users across Europe, as well as parts of Africa and India, have reported problems with Outlook
In a further response to users on Twitter, Microsoft apologised and said its engineering team is ‘aware and is actively investigating’ the problem.
A Microsoft spokesperson added that some users were beginning to come back online as the company responded to the incident.
‘Our engineers are addressing an issue that affected some Microsoft 365 services. Services are starting to improve as a result of the measures we have implemented,’ the company told the PA news agency.
The popular email platform supports Outlook, Hotmail and Windows Live email accounts and is estimated to have more than 400 million users, although the number of those affected by the outage has not been confirmed.
Many users have taken to social media to express frustration at the incident, which has left people unable to access their work emails at a time when large numbers are working from home and rely on emails to communicate with colleagues.
The technology giant’s Outlook.com platform began reporting issues on Thursday morning and Microsoft has confirmed it is investigating the cause
According to web service monitoring platform DownDetector, users across Europe, as well as parts of Africa and India, have reported problems with Outlook.
It said issues with Outlook were first reported at around 7am on Thursday morning and since then more than 3,000 reports from users struggling to access the platform have been made to DownDetector.
Most of the reports (65 per cent) are in relation to problems logging in to the email service, while 34 per cent are in relation to accessing the Outlook.com website.
The latest issues come just days after Microsoft suffered a major outage of its workplace applications on Monday.
The company has not clarified what caused the outage, which took five hours to resolve, but said on its service-status Twitter account that it had identified a ‘recent change’ that appeared to cause problems.
It then rolled back the change and applied other unspecified ‘mitigation efforts’.