Millions of EDF Energy customers could be handed a break in their bills if they face financial difficulty over coronavirus
- EDF Energy could offer refunds or delayed payments to people affected by coronavirus outbreak
- Up to six million people could be off ill at the same time at height of pandemic
- People being urged to stay home for an entire week if they have a cough or fever
- Being at home for double usual time could add £52 month or £624 a year to bills
- Coronavirus symptoms: what are they and should you see a doctor?
EDF Energy’s five million customers could be offered refunds on their bills if they are forced to stay home due to the coronavirus pandemic.
It comes as ministers confirm up to a fifth of the workforce – more than six million people – could be off ill at the height of the outbreak therefore increasing power usage.
EDF Energy – one of the UK’s biggest utility firms – said customers affected could be offered delayed payments as energy bills soar.
People are being urged to stay at home for an entire week if they have a cough or fever as part of the government’s response to coronavirus. Being at home for twice the usual time could add £52 a month to energy bills – or £624 a year (stock image)
People are being urged to stay at home for an entire week if they have a cough or fever as part of the government’s response to coronavirus – which has killed 21 and infected more than 1,000.
Being at home for twice the usual time could add £52 a month to energy bills – or £624 a year.
EDF Energy’s five million customers could see refunds on their bills if they are forced to stay home due to the coronavirus pandemic
An EDF spokesman told The Daily Telegraph: ‘We recognise that over the coming weeks Covid-19 may have an impact on our customers, and we are prepared to offer these customers additional support and flexibility.
‘Each case would be looked at on an individual basis, but additional support we could offer may include repayments made over a longer period of time, delay payment for a short period or offer alternative payment arrangements.’
Commuters who travel by train on season tickets could find themselves out of pocket as companies offer only partial refunds for those told to work from home.
Customers who ask for their money back will not get the full unused amount refunded and will have to pay an administration fee of up to £10.
No money will be given back to customers who have used the majority of their ticket.