Ocado website goes down and Asda online shoppers experience problems

Now online supermarket services are hit by coronavirus panic-buying as Ocado website goes down, Asda shoppers struggle and Tesco delivery slots are booked up days in advance

  • Ocado app and website experienced technical issues this morning for many
  • Asda shoppers were also having issues accessing the website to add items
  • Comes as many continue to buy items in bulk due to coronavirus fears  

Online supermarket retailer Ocado has ‘gone into meltdown’ today as its website malfunctioned as panicked Brits continue to buy in bulk due to the rise in coronavirus cases across the country.  

The Ocado website experienced technical difficulties this morning when shoppers tried to check out their online shopping trolleys.

This is while online Asda shoppers were also having issues as delivery services continued to be placed under immense pressures due to coronavirus stockpilers. 

Tesco delivery slots are also booked up for days in advance as many scramble to get their shopping delivered before stocks run out. 

This morning shelves at a Tesco Extra store in Surrey Quays Shopping Centre were near enough empty as shoppers continue to panic buy

These freezer in one Tesco store had been stripped of its frozen food items this week

These freezer in one Tesco store had been stripped of its frozen food items this week 

Users of Ocado's online service were left disappointed this morning as its website had technical problems this is while some said the retailer had 'gone into meltdown'

Users of Ocado’s online service were left disappointed this morning as its website had technical problems this is while some said the retailer had ‘gone into meltdown’

There have so far been 460 confirmed cases of coronavirus in the UK and eight deaths. 

As the cases continue to be confirmed across the country, many continue to head to their local supermarkets to pile their trolleys high with items such as toilet roll and dried pasta, with many supermarkets having now put a limit on the amount of items customers can purchase. 

Ocado’s site this morning displayed a messaged that read: ‘Clean up on aisle five! It looks like the Ocado website is having a little bit of bother, but don’t panic – we will have everything up and running again in no time.

‘It’s probably best to go back and try again or you can call the customer service team if you are still having problems’.

The above table shows Tesco delivery slots for the next few days, with many not being able to have their shopping delivered until Monday

The above table shows Tesco delivery slots for the next few days, with many not being able to have their shopping delivered until Monday

Many social media users said they had been unable to use the app and also stressed that the website was down, this is while Asda customers said they weren’t able to get onto the site as ‘too many people were on it’.

One user tweeted: ‘@ocado you seem to have gone in to meltdown. Yesterday no delivery slots for 6 days and now the app won’t work. Smartpass not worth paying for at the moment. Will you stop new customer registration to focus on loyal customers?’

Ocado responded and said it was ‘experiencing exceptionally high demand at the moment’. 

Website down detector today showed the areas where many people were struggling with the Asda website. It seemed the south was having a lot of difficulties

Website down detector today showed the areas where many people were struggling with the Asda website. It seemed the south was having a lot of difficulties 

Another Twitter user said: ‘Your app is very slow and the payment page is glitchy, having to checkout 3+ times. This has been true for a number of days’.

Website Down Detector today indicated that many people were having issues accessing the Asda website. 

MailOnline has contacted Ocado, Asda and Tesco.