Our sandstorm hell: Passengers in Gran Canaria tweet plea to be flown back to the UK by Tui after being ‘abandoned’ for four days following Saharan storm flight cancellations
Greg Horsman had been due to fly back to Manchester on Saturday evening But his flight from Gran Canaria was cancelled due to the Saharan sandstorm On Twitter, he claimed that people had been forced to sleep at the airport
A holidaymaker says he has been ‘abandoned’ in Gran Canaria for four days by Tui after his flight back to the UK was cancelled due to sandstorms.
Greg Horsman, from Angelsey in Wales, had been due to fly to Manchester on Saturday evening after enjoying a Tui cruise with his girlfriend and friends.
After his flight was cancelled due to the Saharan storm, he was forced to spend two extra nights on the island and the 29-year-old says he was due to fly back to the UK yesterday.
A holidaymaker says he has been ‘abandoned’ in Gran Canaria for four days by Tui after his flight back to the UK was cancelled due to sandstorms (pictured)
But his flight yesterday evening was also cancelled with Mr Horsman saying passengers were given different reasons why – from a technical issue to a weather issue.
He claims that passengers, including the elderly and young children, were forced to sleep in the airport as there was no accommodation available. He tweeted a series of pictures showing travellers lying on seats and sitting on the floor.
He wrote: ‘Flight isn’t going tonight as the pilot has gone over their hours, no accommodation so sleeping on the airport floor. Been here over 12 hours today and now finally been given one food voucher.’
Meanwhile, his girlfriend, Kathryn Foulkes, pleaded with Tui for help on Twitter saying: ‘Please come and get us from Gran Canaria.
‘We have been abandoned here since yesterday but been brought here every day for three days before that. This is our fourth day at the airport! We are sleeping on benches.’
Stranded passengers at Gran Canaria airport
Today, Mr Horsman says he was told that his flight to Manchester would be leaving at 2.30pm but that just 15 minutes before departure, he was told there weren’t enough Tui staff to board the flight.
He also claims that other passengers were told the flight was being delayed due to a technical problem.
His girlfriend also tweeted: ‘@TUIUK Been delayed four days. Rescue flight TOM934 due to depart at 14.30, it is 14.33, nobody has boarded, no staff at gate, no explanations.’
A spokeswoman for Tui said: ‘We would like to sincerely apologise to customers on flight TOM934 for the further delay to their return flight. Due to a technical issue with the aircraft, the flight will now be operated by Wamos Air.
‘The safety of our customers and crew is always our highest priority and we’re working tirelessly to get everyone to their destination as quickly as possible.
‘We are working hard to provide all customers with overnight accommodation with meals ahead of their new scheduled departure time of 02:30am.
‘We are very sorry for the inconvenience this is causing and would like to thank our customers for their co-operation and patience.
‘For the most up to date flight information please click here: https://www.tui.co.uk/flight/arrivals-and-departures’.